24/7 Emergency Tree Services
Hills District Sydney

A tree emergency exists when there is imminent risk to safety or property. This includes: trees or large branches that have fallen on structures, vehicles or access ways; storm-damaged trees with hanging or broken branches; trees leaning severely after storms or ground movement; trees contacting power lines; trees blocking driveways or roads; or trees showing sudden structural failure. If you're uncertain about whether your situation constitutes an emergency, it's best to call our team for guidance – we'd rather advise you than have you face an unsafe situation.

For genuine emergencies in the Hills District, our response time typically ranges from 1-2 hours depending on current call volume, weather conditions, and your specific location. During major storm events affecting multiple areas, we prioritise cases based on safety risk – situations involving immediate danger to people or occupied buildings are addressed first. When you call, our dispatcher will provide an estimated arrival time and keep you updated if circumstances change.

Emergency tree services in the Hills District typically range from $400 for simple branch removals to $3,000+ for complex situations involving large trees on structures. After-hours and weekend callout fees generally apply, ranging from $200-$350 depending on timing. While emergency services do cost more than scheduled work, our transparent pricing ensures you understand all costs before work commences. For insurance claims, we provide detailed documentation and can work directly with many insurers to simplify the process for you.

Most home insurance policies in Australia cover emergency tree removal when a tree has damaged insured property (your home, garage, fence, etc.) or is blocking access. Coverage typically does not extend to trees that have fallen without damaging property or trees removed preventatively. Policy details vary significantly between insurers, so we recommend checking your specific policy. Our team can provide detailed documentation, photographs, and arborist assessments to support your insurance claim, and we have experience working with all major Australian insurers.

Yes, we specialise in safely removing trees from structures, including roofs, with minimal secondary damage. This complex work requires specialised equipment and techniques. Our process typically involves using cranes or rigging systems to gradually lift the tree weight off the structure, sectional dismantling to prevent further damage, and coordination with other emergency services when needed. We recommend not entering the building until the tree has been removed and a structural assessment completed by a qualified builder.

While waiting for our emergency team to arrive: (1) Ensure everyone's safety by evacuating damaged structures or areas under hanging branches; (2) Stay at least 1.5 times the tree's height away from unstable trees; (3) Never approach downed power lines or trees touching power lines – call emergency services on 000 immediately; (4) Take photos for insurance if safe to do so; (5) Turn off utilities if tree damage affects gas lines or electrical systems; (6) If possible, move vehicles away from additional tree hazards; and (7) Gather information about property boundaries if the tree is near boundary lines.